Privacy Policy

Effective Date: June 1, 2025

Last Updated: June 1, 2025

At Jessi Medical Home Care Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, request services, or communicate with us.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Name, contact number, email address, physical address, gender, age, relationship to patient, or any other identifying information provided voluntarily.
• Health-Related Information: Details related to the patient’s medical condition, care requirements, prescriptions, allergies, or preferences, only as needed to deliver care.
• Website Usage Data: IP address, browser type, pages visited, referral source, and other technical data collected via cookies or analytics tools.
• Communication Records: Emails, call logs, or chat records between you and our team for service coordination or customer support.

2. How We Use Your Information

We use the collected information to:

• Respond to service requests or consultation bookings
• Create and deliver personalized care plans
• Communicate with you about services, appointments, or follow-ups
• Improve our website and service offerings
• Comply with legal or regulatory requirements

We do not sell, rent, or trade your personal information to any third party.

3. Data Sharing and Disclosure

We may share your information only with:

• Our internal care team (e.g., nurses, caregivers, supervisors) for service delivery
• Third-party service providers (e.g., IT support, payment gateways) who are bound by confidentiality
• Law enforcement or authorities when required under applicable laws or court orders

All data shared is on a strict need-to-know basis.

4. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include:

• Encrypted web forms
• Password-protected internal systems
• Access controls for authorized personnel only

However, no system is fully immune to cyber threats. Users are advised to avoid sharing sensitive health or payment data through unsecured channels like WhatsApp or SMS.

5. Cookies and Analytics

Our website may use cookies and third-party tools like Google Analytics to understand visitor behavior and improve our services. You can disable cookies through your browser settings, though some features of the website may not function optimally.

6. Your Rights

As a user, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or outdated data
• Withdraw consent for communications or data use (where applicable)
• Request deletion of your data, subject to record-keeping and legal obligations

To exercise these rights, please email us at: vanaja@jessimedical.com

7. Children’s Privacy

Our services are primarily intended for adults or families of adult patients. We do not knowingly collect personal data from individuals under 18 years of age without parental or guardian consent.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of such third-party websites.

9. Policy Updates

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date."

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, you may contact:

Jessi Medical Home Care Services

Email: vanaja@jessimedical.com

Phone:  +91 9989712454